Shipping & Returns
Free Shipping on Orders Over $100
Orders over $100 (pre-tax value) shipping within U.S. or to an APO address.
*International and expedited orders do not qualify for free shipping.
Shipments outside the United States may be subject to tariffs, duties, Value Added Tax (VAT), etc. These costs are your responsibility and are not included in the shipping charges.
Please consider the transit times vary due to location and custom procedures in each destination so transit time are only an estimate.
If you don’t have the original order number for the item(s) you want to return or repair, please follow these instructions. To exchange an item, please return it and place a new order.
WE’VE GOT YOUR BACK. ALL OF OUR PRODUCTS ARE COVERED BY THE RIDGE GUARANTEE. IF YOU ARE NOT 100% SATISFIED WITH YOUR RIDGE PRODUCT, SEND IT BACK FOR A REPAIR, REPLACEMENT OR REFUND.
How to make a return?
Click HERE for easy and FREE returns. Simply follow the link below to process your return and get a shipping label.
Do it yourself
- Call or email Ridge for your RMA number.
- Write your RMA number on the box and include your paperwork, and send your items to Ridge via your preferred method at your cost:
PO Box 1959
Mammoth Lakes, CA 93546-1959
325 Old Mammoth Rd
Mammoth Lakes, CA 93546
*Please be sure to ship the package with a carrier that can provide tracking and insurance. Ridge cannot replace packages lost during return shipment if proof of tracking is unavailable.
Ridge will not credit customs and duties paid previously, this must be pursued by customers within their own jurisdictions.
How long does the process take?
- We will do our best to process your return and issue a refund within 2 business days of receiving it.
We provide a complete warranty against manufacturing and material defects for their lifetime. If you have received an item of ours that simply has a defect, please let us know and we will do our best to assist. All warranty returns should be laundered prior to sending back to Ridge. (Please note, normal wear and tear is not covered by the guarantee.)