Frequently Asked Questions

1. Do you have a retail store?

Yes! Come visit our showroom in Mammoth Lakes, California:
Ridge Merino Co.

325 Old Mammoth Rd
Mammoth Lakes, CA 93546  

2. Is it my imagination or do Ridge Merino products cost less than other companies? 

Yes, Ridge items typically cost less than other comparable high-end Merino wool products. Ridge has no additional mark-up and lower overhead and we pass these saving on to you.

3. How should I care for my Ridge Merino wool?

Ridge garments are intended to be low-maintenance. When they are ready to be cleaned, simply throw them in the washing machine, wash with normal detergent and line dry or tumble dry on low. (Don’t worry, Merino wool dries fast.) For a complete list of care instructions, please click here.
 

4. How do I determine my size in Ridge clothes? 

Please consult our men's and women's size charts to determine your size.
    
5. How do I make a return and / or exchange? 
All of our products are backed by the Ridge Guarantee. If you are not happy for any reason, simply return your purchase with proof of purchase to receive an exchange, repair, or refund. See our return policy for more information or contact customer service to process a return.
    
6. Can I check out with my Amazon account rather than signing up for a Ridge account?
Yes! We get it...you may have a ton of accounts already or are simply in a hurry so we now offer Pay with Amazon. This allows you to login to your Amazon account from our shopping cart to pay rather than creating a Ridge account.  
  
7Where are you based? 
We set up the Ridge base camp on the East Side of California's Sierra Nevada, in Mammoth Lakes, Calif., where high desert meets deep snow and 14,000 foot peaks. We wanted our products to evolve in a place where life means working and playing outside in a wild and highly variable environment, a place where people might backcountry ski in a snowstorm in the morning and boulder in desert sunshine that afternoon.

Visit us in our store:
Ridge Merino Co.
325 Old Mammoth Rd
Mammoth Lakes, CA 93546

Our mailing address:
Ridge Apparel 
PO Box 1959
Mammoth Lakes, CA  93546-1959

8. Your product line seems limited. Will there be more products soon? 

Yes! We are a small privately-funded company, so we need to keep our product offering very focused. We are currently developing new products, and we're always interested in your ideas. Hit us up and let us know if there's something you'd like to see.      

9. Are Ridge Merino products good for activities beyond snow sports? 

Yes - in addition to skiing and snowboarding, our Ridge ambassadors love our stuff for all types of outdoor activities - from backpacking, to camping, climbing; fishing, yoga, mountain biking, trail running... the list goes on. Our Merino wool apparel is also awesome for travel because it is lightweight, comfortable, versatile and can go so much longer between washes due to its anti-stink qualities. Trust us. Wear it on a long-haul flight and see how fresh you feel afterwards.

10. Do you offer discounts for forest service, ski patrol or other outdoor service professions? 

We do! Contact us at info@ridgemerino.com to find out more. 

11. Where are you on social media?

All over! Find us on Instagram, Facebook, Twitter, Pinterest

12. I understand a portion of every purchase gives back to environmental groups through Ridge's partnership with 1% for the Planet. Which organizations specifically? 

We are proud to contribute to organizations like Waterkeeper AllianceProtect Our Winters, the Breast Cancer Fund and more. 

13. How can I get a Ridge sticker?

You can order a Ridge sticker here. (Of course, simply order something, and we'll throw a sticker in for free!)  

Ridge Size Information

 

MEN'S SIZE CHART

 

WOMEN'S SIZE CHART

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