Frequently Asked Questions

1. Where is Ridge located?

We set up the Ridge base camp on the east side of California's Sierra Nevada, in Mammoth Lakes, Calif., where high desert meets deep snow and 14,000 foot peaks. We wanted our products to evolve in an area where life means working and playing outside in a wild and highly variable environment... a place where folks might backcountry ski during a snowstorm in the morning and boulder in desert sunshine later that day.

2. Do you have a retail store?

Yes! Come visit our showroom in Mammoth:

Ridge Merino Collective
4 Alpine Circle
Mammoth Lakes, CA 93546

3. How old is your company?

Ridge Merino was founded in 2014. 

4. Where are Ridge Merino products made?

All of our wool is sourced from Australia and New Zealand from farms that do not use mulesing techniques. The manufacturers we work with are located in Thailand, China, United States, Vietnam, El Salvador, and Colombia.

5. How do I sign up for Ridge Merino emails and SMS and receive 15% off my order?

The newsletter signup can be found in our website footer or on our email signup page. Once you submit your email, you'll get an email to confirm your subscription. Once confirmed, you'll get another email welcoming you to the Ridge family with a 15% discount code. Check your spam or promotions folders if you're not seeing these emails come through.

6. How should I care for my Ridge Merino wool?

Refer to the care label on each garment or visit our Care for Merino page for detailed instructions. Most of our apparel can be machine washed on cold and hung to dry, but a few items are dry clean only.

7. How do I determine my size in Ridge clothes?

See our size guide to determine your size, and reach out if you have any questions.

8. How do I make a return and/or exchange?

All of our products are backed by our Ridge Guarantee. If you're not happy for any reason, simply return your order with proof of purchase to receive an exchange, repair, or refund. See our return policy for more information or contact customer service to process a return.

9. Can I make a purchase online and pick up the order in-store from Ridge HQ?

We're not able to offer this service at the moment but we invite you shop in person at our Mammoth storefront. Feel free to contact us to confirm availability of the items you'd interested in.

10. Are Ridge Merino products good for activities beyond snow sports?

Yes! In addition to skiing and snowboarding, our customers love our products for all types of outdoor activities — from backpacking to camping, climbing, fishing, yoga, mountain biking, trail running, pickleball, horseback riding... the list goes on.

Our Merino wool apparel is exceptional for travel too because it's lightweight, comfortable, versatile and can be worn much longer between washes due to its anti-odor qualities. Trust us. Wear it on a long-haul flight and see how fresh you feel afterwards.

11. Do you offer discounts for forest service, ski patrol or other outdoor service professions?

We do! Contact us for details.

12. Where are you on social media?

All over! Find us on Instagram, Facebook, Twitter, Pinterest and Tiktok. #RidgeMerino #FindYourRidge

13. I heard a portion of every purchase gives back to environmental groups through Ridge's partnership with 1% for the Planet. Which organizations specifically?

We're proud to contribute to forward-thinking organizations like Waterkeeper AllianceProtect Our Winters, the Breast Cancer Prevention Partners, Eastern Sierra Avalanche Center and The Access Fund.