Ridge Merino Return Policy

Looking to submit a return or exchange? Easy! Ridge offers free returns and exchanges for domestic orders within 90 days of purchase. Please note: Returns must be submitted accurately and adhere to the return conditions to be eligible. 

Conditions

  • Return submitted within 90 days of purchase.
  • Items must be returned in new condition, unworn (other than tried for fit), unwashed, undamaged, and clean. 
  • Free of pet and human hair, stains (including deodorant), dirt, etc. 
  • Include invoice (order) number in return package.
  • Items returned in their original packaging.
  • Include original hang tags.

* Items returned in poor condition will not be eligible for refund, store credit, or exchange.

* All refunds will be issued to the original payment method. 

* Discounts are only transferable when exchanging for the same item in different sizes or colors.

* Exchanges must be submitted accurately. Please ship the items specifically indicated with the return/exchange that’s been submitted.

* Need to make an edit to a return or exchange? Please notify our customer service team before shipping the return package and we’ll work with you to resubmit an accurate return. 

* Has your 90 day return window expired? Contact us to discuss and we’ll be happy to help. Only store credit will be offered for eligible items following the 90 day return window. 

* How long does the return process take? Most returns arrive back within five to seven business days of being shipped. We’ll do our best to process your return and issue a refund within three business days of reception. Refunds may take up to two weeks to be available in your account due to transit times and banking processes. 

Exclusions - 

  • Final sale items are non-refundable but may be exchanged for a different size/color pending stock levels.
  • All pro deals are final sale.

*Ridge reserves the right to refuse any refunds or exchanges if the above conditions are not met.

 

Start a Return or Exchange

 

Questions about warranties? See our warranty policy or contact us

 

International Returns

International returns are accepted as long as items meet the above criteria. Eligible items will be issued a refund to the original payment method or store credit; exchanges are not available due to customs regulations. 

* Ridge will not credit customs and/or duties paid previously; these must be pursued by customers within their own jurisdictions. 

* International return shipping is not included with purchase. Please send return items to either of our addresses below:

 

For USPS:

Ridge Apparel 
Attn: Returns
PO Box 1959
Mammoth Lakes, CA 93546-1959

 

For FedEx/UPS:

Ridge Apparel
Attn Returns
4 Alpine Circle
Mammoth Lakes, CA 93546

 

* Please be sure to ship the package with a carrier that can provide tracking and insurance.

* Ridge cannot replace packages lost during return shipment if proof of tracking is unavailable.