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Returns

RETURNS

Click HERE for easy and free returns.

Simply follow the link below to process your return and get a shipping label.  

Link to create your return: https://returns.ridgemerino.com/

Before returning items please be sure to follow these steps:

  • Clothing must be in new condition, unworn, unwashed, undamaged and clean
    • This includes pet hair, dirt, dust, deodorant, etc.
    • Ridge reserves the right to charge a cleaning fee of $5 per item
  • Include invoice (order) number in return package
  • Be sure clothing is in its original packaging
  • Include original hangtags

The following exclusions apply:

  • All final sale items are non-refundable but may be exchanged for a different size and/or color pending stock levels
  • All pro deals are final sale
  • Any items discounted 30% or more are final sale

Unlimited Return Window

  • Return your unworn, unopened and undamaged clothing anytime for a refund

*Ridge reserves the right to refuse any refunds or exchanges if the above conditions are not met

All refunds will be issued back to the original form of payment

For exchanges, if your mailing address has changed please let us know by emailing us at info@ridgemerino.com

 

International Returns

Ridge will not credit customs and/or duties paid previously, these must be pursued by customers within their own jurisdictions. International return shipping is not included with purchase of product. If you would like to return a product please send the return items to either of our addresses below:

For USPS:
Ridge Apparel 
Attn Returns
PO Box 1959
Mammoth Lakes, CA 93546-1959

  

For Fedex/UPS:

Ridge Apparel
Attn Returns
4 Alpine Circle
Mammoth Lakes, CA 93546

 

*Please be sure to ship the package with a carrier that can provide tracking and insurance

*Ridge cannot replace packages lost during return shipment if proof of tracking is unavailable

  

How long does the return process take?

Transit times vary depending on location. Most returns arrive back to us within 5-7 business days of being shipped. We will do our best to process your return and issue a refund within 2 business days of receiving it.

Refunds may take up to two weeks to process due to transit times and banking processes.